Privacy Policy
1. A legal disclaimer
Illawarra Pool Maintenance
Last Updated: 27 November 2025
At Illawarra Pool Maintenance, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
2. Privacy Policy - the basics
2.1 Information We Collect
We may collect the following information:
Name and contact details (phone number, email address)
Property address (for pool maintenance services)
Payment and billing information
Website usage data (via cookies and analytics)
2.2 How We Use Your Information
We use your information to:
Provide and manage our maintenance services
Communicate quotes, appointments, and updates
Process payments and invoices
Improve our website and customer experience
Meet legal and regulatory obligations
2.3 How We Store and Protect Your Information
We store information securely and take reasonable steps to prevent unauthorised access, modification, or disclosure. Only authorised staff have access to your data for business purposes.
2.4 Sharing Your Information
We do not sell your information. We may share it with:
Service providers (e.g. accounting or IT support)
Legal authorities if required by law
All third parties are required to protect your data.
2.5 Cookies & Website Tracking
Our website may use cookies and analytics to improve functionality and user experience. You can disable cookies through your browser settings, but some features may not work correctly.
2.6 Your Rights
You have the right to:
Request a copy of the information we hold about you
Correct or update your details
Request deletion of your data where legally allowed
Opt out of marketing communications
2.7 Contact Us
If you have questions about this Privacy Policy or wish to request information, please contact us:
📞 0492 937 678
📧 info@illawarrapoolmaintenance.com
📍 Illawarra NSW, Australia 2500
3. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date.